1. How far in advance do I need to book?
We accept studio bookings through the online booking form up to 60 days in advance. However, if you know there’s a date you’d like that’s further ahead get in touch and we’ll book it in for you. While we do occasionally have last minute availability, it’s not guaranteed. Most sessions are booked 1-2 months in advance.
2. How do I secure my session?
To secure your session you’ll need to choose the session type, and the package you’d like. Then you can either fill out the booking form or get in touch direct. Full payment is needed to secure your session. We’ll also ask for the names of everyone attending, and the ages of any children.
3. Do I need to pay a booking fee?
Full payment is needed to secure your session.
4. I have a gift card, how can I use it?
Each gift card has a code. To redeem your gift card just enter the code in the voucher section of the online booking form. The gift card can also be used to purchase prints and digital downloads.
5. What happens if I need to cancel my session?
If you need to cancel or rearrange your session you’ll need to get in touch. We’ll be happy to rearrange any session for a more suitable date and time. For cancellations, see our cancellation guidelines.
6. Can I change the type of session I’ve booked?
Any session can be altered to a session of equal or higher value up to 24 hours before it takes place. To do this you need to contact us with your requirements.
Location sessions can be changed to a studio session less than 24 hours in advance. In this instance the difference in price will be returned as print credit.
7. Can I keep all the images?
All your edited images will be delivered to you in a private online gallery. From here you’ll be able to select your print or digital downloads that were included in your initial package, and any extras you’d like too. If you would like to keep all your images, there is the option to do so. You can see the cost of this in our price list.
8. How many photographs do you take?
In a family session you can expect to receive anything between 30 to 60 images. All the images you see are fully edited.
9. What is a private online gallery?
A private online gallery is where you’ll see your images for the first time. It is a tool that allows you to view your images and choose the ones you’d like to keep. All the images in the gallery are watermarked, but this will not be shown on any photographs you purchase in print or digitally.
10. Can I purchase prints after my session?
Yes! No matter which package you choose there is an option to purchase additional prints, wall art or digital downloads. This is done via the online gallery
11. What is a digital download?
A digital download is a digital file emailed to you. Digital downloads are delivered within 10 minutes of you placing an order. They’re high quality and can be used online, printed and shared with no limits. They’re yours to keep forever.
12. I don’t want my images to be used for advertising. Is that okay?
Before the end of your session we’ll ask you to sign a contract. In this contract you decide whether you’re happy for us to use your images for our advertising or not. We understand some families prefer to keep themselves offline and out of the public eye, so we’ll never question or comment on your decision.
13. What do I need to bring?
What you bring to your session will vary with the type of session you’ve booked. We’ve put together a guide for each one below.
Cake Smash Session
My child has allergies, can I still book a cake smash?
Yes. Just let us know in the notes section of the booking form of the allergies we need to cater for. If you’d prefer to provide your own cake, get in touch before booking your session.
15. I have an idea for a session that’s not on your website. What do I do?
Get in touch! We’re always open to new ideas and will cater for any session possible.
16. There’s a particular picture I’d like to capture. Can we capture it?
We’re happy to capture any picture you’d like. Just let us know you have a particular image in mind before the day or at the start of your session and we’ll make sure we fit it in.